These terms set out the rules for using your 363 login account — from how you open it and fund it through GCash, Maya or GrabPay, to how we handle disputes and what happens if something goes wrong. Read through each section before you start; continuing to use the account means you accept what is written here.
Account eligibility rules apply
GCash, Maya, GrabPay wallet use covered
Applies where local law permits
Updated terms shown in your account dashboard
AGREEMENT DETAILS
What This Policy Covers and How It Works
By creating and using a 363 login account, you enter into a binding agreement with us on the terms stated here. These terms apply to every action you take on the platform — placing a bet, loading your wallet via GCash, sending funds through Maya, initiating a GrabPay transfer, or accessing any game in the lobby. They apply to all devices you use, whether that is a mobile browser or a desktop session. We may update these terms when the platform changes — for example, when new wallet routes are added or when account verification steps are revised. The current version is always the one shown in your account settings after login. If a change is material, we will note it there. Continued use of your account after any update means you accept the revised terms. Access to 363 login and participation in any activity offered here depends on local law and is available only in eligible regions. We do not accept accounts from regions where such access is restricted. It is your responsibility to confirm that your use is permitted under the laws that apply to you. Where a section of these terms conflicts with local law in your jurisdiction, only the lawful portion applies.
GCash wallet transactions
Maya account transfers
GrabPay payment routes
Coins. ph account funding
InstaPay transfers
POLICY SCOPE BREAKDOWN
Where These Terms Apply and What They Cover
Not every part of your experience sits under the same rule. Here is a clear breakdown of what falls inside these terms and what does not, so you know exactly which activities this agreement governs.
Account Access
These terms govern how you create, verify and use your 363 login account. This includes login credentials, account security obligations, and the steps you follow to keep your access active. Rules set here are binding from the moment registration completes.
Wallet Transactions
Deposits and withdrawals processed through GCash, Maya, GrabPay or other configured payment routes fall within these terms. The transaction rules, limits and verification requirements shown in your account at the time of each transaction are part of this agreement.
Platform Content
Games available in the lobby — including titles from PG Soft, CQ9 and Joker — are covered by these terms for the purpose of fair use, account wagering and dispute handling. Game-specific rules shown in each title supplement but do not replace these terms.
Third-Party Services
Payment processors, wallet providers and studio partners operate under their own separate terms. We are not responsible for the policies of GCash, Maya or any other third-party service. Where those services have their own rules, those rules apply to your use of them directly.
YOUR ACCOUNT RIGHTS
Practical Steps Available to You Under These Terms
These terms give you a clear set of actions you can take regarding your own account and its records. You have the right to review the transaction history attached to your wallet — every GCash deposit, Maya transfer and GrabPay payment is logged and visible in your account dashboard after login. If any detail on your account appears incorrect — a name, contact number or linked wallet — you can update it through the account settings page directly. For any transaction record you cannot resolve through the dashboard, you can raise a formal question with our support team using the contact paths listed in the support section of this page. We will acknowledge your request and work through it with the information available. You may also request a copy of the data held against your account by writing to us. Our response follows the timeline described in the trust section below.
Review Your Records
Your full transaction history — deposits, withdrawals and wallet activity — is available in the account dashboard. Check it after each session to confirm entries match what you initiated through GCash, Maya or GrabPay.
Correct Account Details
Name, contact number and linked wallet details can be updated through account settings. Where a change requires verification, the steps and required documents are shown on that settings page.
Raise a Policy Question
If a section of these terms is unclear or you believe a rule has been applied incorrectly to your account, contact support with your account reference. We will review the specific transaction or event and respond in writing.
Request Account Data
You can ask for a summary of the data we hold on your account by submitting a written request to our support channel. We will confirm receipt and provide the data in a readable format within the period stated in the trust section.
REACH OUR TEAM
How to Contact Us About These Terms
If a section of this policy raises a question or you need to report something about your account, use the contact paths below. Include your account reference and a clear description of the issue so we can locate the relevant records without back-and-forth.
Live Chat
Open the chat widget from any page on 363 login. It connects you to our support team directly and is the quickest path for questions about a specific transaction or account rule.
Email Support
Send a written query to our support email address shown in your account dashboard after login. Use email when your question involves a document, a screenshot or a detailed transaction record you want to attach.
Account Help Centre
The Help Centre linked from your account dashboard covers the most common policy questions — wallet verification steps, transaction dispute procedures and how to update account details without contacting support.
HOW WE HANDLE YOUR DATA
Data Handling, Security and Policy Change Requests
We keep the data attached to your 363 login account for as long as it is needed to operate your account and meet any applicable legal retention requirements. Once an account is closed and the retention period ends, personal data is deleted or anonymised. Account security is your shared responsibility — use a strong, unique password and do not share your login with anyone. We apply encryption to data in transit and at rest, and wallet sessions with GCash, Maya and GrabPay are handled through those providers' own secure environments. If you want to request a change to how your data is handled, write to us through the email support path; we aim to respond within the timeframe required by applicable law in your jurisdiction.
Data Retention
Account and transaction data is held for the period required by law and platform operations. After account closure and the applicable retention window, data is deleted or rendered non-identifiable. The retention schedule is not configurable by individual account holders.
Cookie Use
We use cookies to keep your session active and to remember account preferences. The cookie settings panel — accessible from the footer — lets you review which categories are active. Functional cookies required for login cannot be switched off.
Account Security
You are responsible for keeping your login credentials private. If you suspect unauthorised access to your account, contact support immediately using the live chat path. We will place a temporary hold on the account while we investigate.
Change Requests
To request a correction, deletion or access to the data we hold, submit a written request via email support. We will confirm receipt and respond within the timeframe required by the law that applies to your eligible region.
TERMS FAQ
Common Questions About These Terms
These are the questions we hear most when members read through the policy. If your question is not answered here, reach out through the live chat or email support paths listed above.
Where can I read the current version of these terms?
The current terms are always shown in your account settings after login. We do not keep separate versions elsewhere on the site. If the terms have changed since you last logged in, the updated version will be displayed in that same location.
Do these terms apply when I use GCash or Maya to fund my account?
Yes. Any wallet transaction you make through GCash, Maya, GrabPay or Coins. ph is covered by these terms for the purpose of deposits, withdrawals and dispute handling. The wallet providers themselves also apply their own separate terms to their side of the transaction.
Can I use 363 login from my region in the Philippines?
Access depends on local law and is available only where local law permits. It is your responsibility to check whether participation is lawful in your specific location. We do not accept accounts from regions where access is restricted under applicable law.
What happens if I disagree with how a term has been applied to my account?
Raise it with our support team by providing your account reference and the specific transaction or action in question. We will review it against the terms in effect at that time and respond in writing. Live chat is the fastest path; email is better when you need to attach records.
How do I request the data 363 login holds on my account?
Send a written data access request through the email support channel listed in your account dashboard. Include your account reference. We will confirm receipt and provide the data within the timeframe required by the law applicable to your eligible region.
Will I be told if the terms change?
Material changes are flagged in your account dashboard after login. The updated terms replace the previous version from the date shown. Continuing to use your account after a change means you accept the new version. We do not send separate notifications for minor wording corrections.
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